Garant Assistance chooses E-PAGES to create a new e-commerce solution.
About the company:
"Garant Assistance"
Garant Assistance is the market leader of information and organizational support, travel assistance, medical, insurance and legal assistance services in Ukraine.
Request:
Garant Assistance needed an e-commerce platform that could easily scalable and meet customer demands.
The main requirements of the customer for the project were the creation of a modern online store and the implementation of a CRM system.
Business tasks to be solved:
Automation of the work of departments that deal with order processing.
Reducing the influence of the human factor on the final result.
Increasing LTV and customer retention by increasing customer loyalty and cross-selling.
Complete automation of the sales process using the program “Comfort Tour Europe” by QR code.
Decreasing the time of creating and processing online orders.
It is necessary to automate the collection of customer data and ensure the automatic formation of contracts without the involvement of the manager.
According to the results of the work of sales departments, it is necessary to form individual reports according to the forms approved by the company's management.
The need to create the most convenient online service ordering process.
To solve the company's tasks in CRM, the following is configured:
customer fields in CRM objects;
sales funnels and requirements for their stages for various services;
business processes in Agreements to track agreement conclusion, payment and customer notification;
automatic formation of an electronic contract with the client after filling in information about their data under Individual Road Assistance programs;
formation of individual reports in accordance with the client's requirements;
connection of the "Portmone" payment system. Landing customization for payment by the client;
creating email templates in a corporate style.;
integration of the TURBO-SMS service with CRM;
In order to attract the company's personnel to work with CRM, we conducted consultations and employee training.
Key results:
Creation and successful launch of an online store:
Increasing the company's income from online sales.
Increasing cross-selling of related services.
Implementation of the CRM system:
Increasing the company's profit from online sales.
Reduction of time and costs for ordering and its processing.
Currently, the customer is increasing the number of services and communication tools used on the CRM portal within the company.
Do you want to optimize business processes and workflows in CRM?
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